Frequently Asked Questions
Are your products authentically verified?
Yes, we unconditionally guarantee the absolute authenticity and provenance of every Purple piece offered. All merchandise undergoes a rigorous multi-point inspection process by our luxury specialists before it is cleared for dispatch.
Where will my order be shipped from?
All finalized orders are meticulously prepared and dispatched directly from our dedicated, climate-controlled fulfillment facilities located within Canada.
Do you offer complimentary shipping?
We are delighted to provide complimentary, fully insured standard delivery on all orders exceeding C$90. For acquisitions falling below this value, a standardized flat-rate logistics fee of C$15 is applied seamlessly at checkout.
How long will it take to receive my acquisition?
For domestic deliveries across Canada, you can anticipate an estimated transit time of 5 to 6 business days following standard processing. International delivery timelines are calculated based on your precise geographical location during the encrypted checkout process.
What happens if there is a delay with my delivery?
While our premium courier partners operate with exacting efficiency, unexpected force majeure events—such as severe weather or global logistical disruptions—may occasionally introduce transit delays of 1 to 7 business days. Deliveries to remote territorial regions may also require extended transit periods.
What should I do if my item arrives damaged or incorrect?
In the unlikely event of a transit anomaly involving your Purple Collections, we request that you contact our Client Advisory specialists immediately at support@purplecanada.com. We will promptly facilitate a complimentary replacement to ensure your absolute satisfaction.
How many days do I have to return an item?
We extend a flexible 30-day return and exchange privilege. You may initiate a return within 30 calendar days from the date of confirmed delivery, provided the merchandise remains in its original, unworn condition with all signature packaging intact.
Am I responsible for the return shipping costs?
No, your convenience is our priority. We cover all return shipping logistics, meaning you incur no expenses to send an eligible item back to us. You also retain the freedom to utilize any trusted local courier to complete the return dispatch.
How quickly are refunds processed?
Once your returned parcel is received and its flawless condition is authenticated at our processing center, our financial team will authorize your refund within 1 to 2 business days. The balance will be issued directly to your original payment method.
Which payment methods are accepted at checkout?
To ensure a seamless and accommodating transaction, Purple Canada Store accepts Paypal、Credit Card as well as all major international credit and debit cards.
Is my payment information securely processed?
Absolutely. Every transaction executed on https://www.purplecanada.com/ is protected by enterprise-grade cryptographic protocols, including 256-bit SSL encryption. We maintain stringent PCI-DSS compliance, ensuring your sensitive billing credentials are never stored on our local servers.
