Return and Refund Policy
At Purple Canada Store, we are committed to providing an exceptional luxury experience for our clientele across Canada. We understand that acquiring fine pieces requires total confidence and flexibility. To ensure your complete satisfaction, we offer a refined, transparent, and complimentary return and exchange process for all authentic Purple creations purchased through https://www.purplecanada.com/.
30-Day Guarantee Period
We extend a 30-day return and exchange policy. You may initiate a return or exchange for any reason within 30 calendar days from the date your delivery is confirmed at your specified address in Canada.
Eligibility and Merchandise Condition
To preserve the high standards of our boutique and ensure secondary sales integrity, all returned items must meet the following criteria:
- Original Condition: Items must remain unworn, unwashed, unaltered, and completely free of personal wear or handling marks.
- Complete Packaging: All original product tags, dust bags, authenticity documentation, protective film, and signature packaging must be returned intact.
- Ineligible Items: Products displaying artificial damage, intentional alterations, or obvious signs of use that compromise secondary resale are non-returnable and will be declined upon inspection.
Complimentary Return Shipping
To deliver an uncompromised service standard, Purple Canada Store covers all eligible return shipping expenses. Clients incur no return shipping fees (C$0.00) or hidden restocking surcharges. Upon approval of your return inquiry, our Client Advisory team will issue a pre-paid, fully insured return shipping label.
How to Initiate a Return or Exchange
Submitting a return request is designed to be effortless and secure. Please follow the procedure outlined below:
- Submit an Inquiry: Contact our Client Advisory specialists directly via email at support@purplecanada.com or through our secure digital Contact Us form.
- Verification Details: You must provide the original order email address and the phone number associated with the transaction so our team can quickly verify your purchase record.
- Secure Dispatch: Carefully re-pack the merchandise with all original protective materials, attach the provided pre-paid shipping label, and drop off the package at the designated authorized courier branch.
Refund Processing and Settlement
Once your returned package arrives at our processing center, our quality assurance team will inspect the item to verify compliance with our return standards. Upon successful verification, your refund will be authorized and processed within 1 to 2 business days.
All refunds are credited directly back to the original payment method utilized during checkout. Please note that while our processing is completed within 1 to 2 business days, standard bank processing times may apply before the balance reflects on your financial statement.
